Privacy Policy - Squishy Dumpling

This policy explains how squishy-dumpling.co.uk collects, uses and protects your personal data, in accordance with the UK GDPR and the Data Protection Act 2018.

Data controller

The data controller is JR ECOM AE, a sole trader, 3 avenue d’Urville, 57530 Courcelles-Chaussy, France. For any question relating to your data: contact@squishy-dumpling.co.uk.

Data we collect

Identity & contact details: first name, surname, email, postal address, phone number.
Order details: products ordered, amount, purchase history.
Payment: processed by our payment provider; we do not store your bank details.
Browsing: technical data and cookies (see below).

Purposes & legal bases

Processing and tracking orders — performance of the contract.
Customer service and responses to your enquiries — performance of the contract / legitimate interest.
Sending the newsletter — consent.
Accounting and legal obligations — legal obligation.
Improving the site and audience measurement — consent (cookies).

Recipients & processors

Your data is only shared with our service providers, strictly for the performance of their tasks:

Hosting: Hostinger International Ltd (European Economic Area).
Payment: Stripe (card payments) and Klarna (instalment payments).
Preparation & dispatch: our logistics partner located in the European Economic Area, which receives the information necessary for delivery (name, delivery address).
Audience measurement: Google Analytics (anonymised visit statistics), subject to your consent.

We never sell your data. As our logistics partners are located in the European Economic Area, which the UK recognises as offering an adequate level of protection, your delivery data does not require additional safeguards when transferred there.

Retention period

Your data is kept for as long as necessary for the purposes described: order data for the legally required period (in particular 10 years for accounting records), and marketing data until you withdraw your consent.

Your rights

You have the right to access, rectify, erase, restrict, object to, and port your data. To exercise these rights: contact@squishy-dumpling.co.uk. You can also lodge a complaint with the Information Commissioner’s Office (ico.org.uk).

Security

We implement appropriate technical and organisational measures to protect your data (encrypted HTTPS connection, restricted access).

Cookies

The site uses:

necessary cookies for it to function (basket, session), which are exempt from consent;
audience measurement cookies (Google Analytics), placed only once you have given your consent via the cookie management banner.

You can accept, refuse or change your choices at any time via the cookie management banner, and manage cookies through your browser settings.